I am often asked by fellow artists and gallerists about shipping art locally and internationally. As of today due to UPS' gross negligence in a guaranteed, i.e. expensive, delivery, I will no longer use their services and I recommend that others shift their services elsewhere.
I am heartbroken that my donation will most likely not be at The 9th Annual Oak Grove Golf Classic 2011 & SO-CAL Chef Open to benefit the Oak Grove Center for Education, Treatment and the Arts. When a company no longer guarantees their guarantee the little guy loses out. We need to stand together. #OccupyUPS anyone?
Please read the Open Letter to UPS CEO Scott Davis:
Dear Scott Davis,
On November 11, 2011 while you were chatting on the radio how UPS works on a day when the USPS is closed, I found that because of a shortage of UPS workers my Guaranteed package was not delivered as promised to the Oak Grove Center for Education, Treatment and the Arts.
The shipment contains an important artwork to be auctioned on Monday, November 14, 2011 at the The 9th Annual Oak Grove Golf Classic 2011 & SO-CAL Chef Open for the benefit of Oak Grove's students. Many of the children have suffered physical and/or sexual abuse. Other are victims of violent traumas. The school effectively cares for children with social, emotional or behavioral challenges.
When I was asked by Kevin Keller to donate an artwork for such an important cause, I didn't hesitate. I went through the time and expense of creating the artwork, framing the artwork and chose what I thought was a reliable service to deliver this gift of hope.
I am shocked that UPS has failed me and will not even provide delivery on Saturday, November 12, 2011 - which will make it in time for the auction.
Words can not express my disappointment. I spent most of Friday, November 11, 2011 on the phone and twitter with less than helpful UPS representatives - The first of which hung up on me instead of transferring my call to a supervisor.
I paid just under $100 to have an insured and guaranteed delivery on November 11, 2011 by 4:30 pm. UPS failed in a major way.
I have used UPS in the past for many shipments for my art business, but if this situation is not rectified before it is too late, I will take my business elsewhere.
I expect a prompt response.
With Great Disappointment,
Along the Arno
22"x30" monotype on paper 2011
(Donated to the Oak Grove Center for Education, Treatment and the Arts to be auctioned at the The 9th Annual Oak Grove Golf Classic 2011 & SO-CAL Chef Open )
Current Location Unknown - On Hold in a UPS Processing Center
This holiday season please give Oak Grove a call and give to an organization that protects and nurtures the most vulnerable.
For information, please contact:
Cheryl Lievsay at 951-677-5599 ext 2238 or firstname.lastname@example.org
On Oak Grove And What They Do:
Oak Grove is a nonprofit 24-hour residential and educational treatment center that serves 76 children who live on campus and an additional 80-90 day students who attend our nonpublic school day program. Oak Grove is located in Murrieta, Southwest Riverside County. Oak Grove also operates a second campus in Perris, Oak Grove at the Ranch, serving an additional 50 students. Children and youth are admitted with a variety of psychological, social, emotional, behavioral, medical and neurological problems with concurrent behavioral difficulties, school problems, family dysfunction and alcohol or substance abuse. Many of the children have suffered physical and/or sexual abuse, other traumas or experienced many other social, emotional or behavioral challenges.
We are licensed as a level 12 group home and have the additional distinction of being accredited by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO), as well as the non-public school on grounds having accreditation by the Western Association of Schools and Colleges (WASC).
Oak Grove works with children and adolescents whose needs and problems can be quite complex. One of our greatest assets lies in the sophistication and experience level of a team of clinicians comprised of psychiatrists and licensed independent practitioners (MFT, LCSW, Psy. D), as well as our nursing staff, behavior intervention specialists, teachers, milieu and activities staff that together make up the Treatment Team.
- Joint Commission of Accreditation of Healthcare Organizations (JCAHO)
- California State Department of Education Non-Public School Certification
- Western Association of Schools & Colleges (WASC)
- California Alliance for Children & Families
- Licensed by the State Department of Social Services Community Care Licensing Division